Frequently Asked Questions
When can I get my groceries delivered?
Depending on current driver availability and order volume in your delivery area, we offer same day delivery within 2 hours. You can view current available delivery times by putting in your delivery ZIP code.
Can I shop my previous orders?
Yes, you can shop based on your past orders by clicking on "Order History" from the header. You can also browse previously purchased items in the “Buy it again” icon.
Can I make changes to a submitted order?
Yes, you can make changes up until your shopper has finished picking all of your items by responding to your confirmation text message from your shopper, your confirmation email, or by navigating to My Orders.
How do I cancel my order?
To cancel an order, log in and find your pending order under “My Orders & Receipts.” You can cancel an order online up to the time your Personal Shopper starts shopping the order in the store.
Typically, this is 1-2 hours before the requested delivery time. Cancelation fees do not apply if the order is cancelled prior to the shopper picking the order.
Where is my order receipt?
Order receipts are generated and sent to the email address associated with your account. If you do not see one in your inbox, please check your spam folder.
Is there a minimum order amount?
The order minimum is $10.00.
What is the home delivery fee?
Delivery fees will vary and are subject to change. We do offer free delivery through our fulfillment partner Instacart if you are an Instacart+ member and link it to your account.
Our Holiday Meal Order delivery program has a delivery fee of $19.99 and is subject to change.
Should I tip my driver?
A 5% tip is automatically added to your order at order checkout. You can adjust that amount at your discretion.
Do you deliver to my area?
To find out if Home Delivery is offered in your area, enter your delivery ZIP code where prompted in the upper left navigation on the shopping homepage.
I want to shop. How do I start?
You may browse our items by department and category or through the search bar, but to start shopping, please enter a delivery zip code where prompted or register a new account. You may register by clicking “Log In/Register” in the upper right navigation on the shopping home page.
Can I find all the products online that I buy in the store?
Items will vary by location, but if you are accustomed to shopping a particular store, you will experience most of the same items online that you would in the store. Most items will match in store pricing, however, there may be some items that have different pricing online than in store.
What if I can’t find an item online that I know is in the store?
We strive to match our online catalog as closely as possible to our in-store selection; however, due to item out of stocks we may at times restrict selection of some items that you may see in store.
Can I place a delivery order for someone else?
If you would like to order groceries for a recipient, simply add a new delivery address on the delivery screen during the checkout process. You can still use your own credit card payment and billing information on the account.
Do I need to be present at the time of delivery?
You have the option to ask the delivery driver to leave the order at your doorstep at time of delivery at checkout if you are not available at time of delivery. If your order contains alcoholic beverages, or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery. Anyone accepting delivery that appears under the age of 30 will have to provide valid (non expired, government issued) identification.
How do I pay for my order?
We accept Visa, MasterCard, Discover and American Express. Cash, gift cards, personal checks and other charge accounts are currently not accepted online.
Why is the final amount charged different than the total that was on my email confirmation?
The final amount charged may be different based on special requests, added items, replacement items or weight adjustments. You will receive a finalized receipt once your order is completed. Your card statement will reflect the final amount charged within 7-10 business days of your order being completed.
What happens if an item is out of stock?
You can set a global substitution preference in the Account Details section. This preference can be overwritten in the cart view for each item. If you are dissatisfied with an item when it is delivered, are missing an item, or have other order questions, please notify our fulfillment partner Instacart at:
Is my personal information kept confidential?
Can I redeem coupons online?
We offer digital coupons directly on the applicable items on the ordering site. We are currently unable to accept any physical coupons for digital ordering at this time.
Can I place a catering order?
Catering orders can be placed through our catering department.
How do I contact Customer Support for Home Delivery?
Please contact our fulfillment partner Instacart at:
Have questions you don’t see answered here?
Please email us. Thank you for your continued trust and loyalty to Bristol Farms, it is our privilege to serve you.